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Fencer Intel
low 2.1

CVE-2009-5056 json

Open Ticket Request System (OTRS) before 2.4.0-beta2 does not properly enforce the move_into permission setting for a queue, which allows r…

published 15y ago modified 4mo ago also EUVD-2009-5012

cvss
2.1
version 2.0, NVD
cisa kev
Not listed
not in CISA's catalog
epss
0.9%
EPSS 0.9% chance of exploitation in 30 days, percentile 59%
public exploits
0
none known

Summary

Open Ticket Request System (OTRS) before 2.4.0-beta2 does not properly enforce the move_into permission setting for a queue, which allows remote authenticated users to bypass intended access restrictions and read a ticket by watching this ticket, and then selecting the ticket from the watched-tickets list.

Patch / fix

  • otrs2 Debian 11 2.4.5-1

debian advisories DEBIAN-CVE-2009-5056

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Exploit prediction

0.89% chance of exploitation in the next 30 days, higher than 59% of all scored CVEs (FIRST EPSS, 2026-11-09).

Exploits and checks

  • bugs.otrs.org http://bugs.otrs.org/show_bug.cgi?id=3583 referenced PoC, tagged "exploit" by a source, unverified

CVSS scores

assigned by version score vector
NVD 2.0 2.1 AV:N/AC:H/Au:S/C:P/I:N/A:N

Classification

Weakness
  • CWE-20 Improper Input Validation

References

Sources

Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.