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Fencer Intel
medium 5.0

CVE-2010-3476 json

Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressio…

published 2010-09-20 16 y ago modified 2026-06-16 4 mo ago also EUVD-2010-3474

cvss
5.0
version 2.0, NVD
cisa kev
Not listed
not in CISA's catalog
epss
2.5%
EPSS 2.5% chance of exploitation in 30 days, percentile 84%
public exploits
0
none known

Summary

Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.

Patch / fix

  • otrs2 Debian 11 2.4.8+dfsg1-1

debian advisories DEBIAN-CVE-2010-3476

Vendor advisories

What the vendors themselves say about their products: affected, fixed or not affected, and what to do.

red hat product security vex CVE-2010-3476 updated cvss 4.3

otrs: multiple XSS vulnerabilities, DoS vulnerability

  • Red Hat All currently supported Red Hat products
    not affected: vulnerable code not present

Red Hat CSAF VEX © Red Hat, Inc., from https://security.access.redhat.com/data/csaf/v2/vex/; changed: reduced to product statuses and remediations. CC BY 4.0 · csaf

Exploit prediction

2.52% chance of exploitation in the next 30 days, higher than 84% of all scored CVEs (FIRST EPSS, 2026-11-09).

CVSS scores

assigned by version score vector
NVD 2.0 5.0 AV:N/AC:L/Au:N/C:N/I:N/A:P

Classification

Weakness
  • CWE-20 Improper Input Validation

References

Sources

Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.