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Fencer Intel
medium 4.0

CVE-2010-4761 json

The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visi…

published 15y ago modified 4mo ago also EUVD-2010-4726

cvss
4.0
version 2.0, NVD
cisa kev
Not listed
not in CISA's catalog
epss
1.3%
EPSS 1.3% chance of exploitation in 30 days, percentile 70%
public exploits
0
none known

Summary

The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog.

Patch / fix

  • otrs2 Debian 11 3.0.8+dfsg1-1

debian advisories DEBIAN-CVE-2010-4761

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Exploit prediction

1.29% chance of exploitation in the next 30 days, higher than 70% of all scored CVEs (FIRST EPSS, 2026-11-09).

CVSS scores

assigned by version score vector
NVD 2.0 4.0 AV:N/AC:L/Au:S/C:P/I:N/A:N

Classification

Weakness
  • CWE-264 Permissions, Privileges, and Access Controls

References

Sources

Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.