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Fencer Intel
medium 6.5

CVE-2010-4763 json

The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options af…

published 15y ago modified 4mo ago also EUVD-2010-4728

cvss
6.5
version 2.0, NVD
cisa kev
Not listed
not in CISA's catalog
epss
1.6%
EPSS 1.6% chance of exploitation in 30 days, percentile 75%
public exploits
0
none known

Summary

The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.

Patch / fix

  • otrs2 Debian 11 3.0.8+dfsg1-1

debian advisories DEBIAN-CVE-2010-4763

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Exploit prediction

1.57% chance of exploitation in the next 30 days, higher than 75% of all scored CVEs (FIRST EPSS, 2026-11-09).

Exploits and checks

  • bugs.otrs.org http://bugs.otrs.org/show_bug.cgi?id=4399 referenced PoC, tagged "exploit" by a source, unverified

CVSS scores

assigned by version score vector
NVD 2.0 6.5 AV:N/AC:L/Au:S/C:P/I:P/A:P

Classification

Weakness
  • CWE-264 Permissions, Privileges, and Access Controls

References

Sources

Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.