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Fencer Intel
medium 6.0

CVE-2010-4768 json

Open Ticket Request System (OTRS) before 2.3.5 does not properly disable hidden permissions, which allows remote authenticated users to byp…

published 15y ago modified 4mo ago also EUVD-2010-4733

cvss
6.0
version 2.0, NVD
cisa kev
Not listed
not in CISA's catalog
epss
1.0%
EPSS 1.0% chance of exploitation in 30 days, percentile 62%
public exploits
0
none known

Summary

Open Ticket Request System (OTRS) before 2.3.5 does not properly disable hidden permissions, which allows remote authenticated users to bypass intended queue access restrictions in opportunistic circumstances by visiting a ticket, related to a certain ordering of permission-set and permission-remove operations involving both hidden permissions and other permissions.

Patch / fix

  • otrs2 Debian 11 2.4.5-1

debian advisories DEBIAN-CVE-2010-4768

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Exploit prediction

0.97% chance of exploitation in the next 30 days, higher than 62% of all scored CVEs (FIRST EPSS, 2026-11-09).

Exploits and checks

  • bugs.otrs.org http://bugs.otrs.org/show_bug.cgi?id=3499 referenced PoC, tagged "exploit" by a source, unverified

CVSS scores

assigned by version score vector
NVD 2.0 6.0 AV:N/AC:M/Au:S/C:P/I:P/A:P

Classification

Weakness
  • CWE-264 Permissions, Privileges, and Access Controls

References

Sources

Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.