Skip to content
Fencer Intel
medium 4.3

CVE-2012-2582 json

Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15…

published 2012-08-23 14 y ago modified 2026-06-16 4 mo ago also EUVD-2012-2568

cvss
4.3
version 2.0, NVD
cisa kev
Not listed
not in CISA's catalog
epss
4.2%
EPSS 4.2% chance of exploitation in 30 days, percentile 91%
public exploits
1
Exploit-DB

Summary

Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element.

Patch / fix

  • otrs2 Debian 11 3.1.7+dfsg1-4

debian advisories DEBIAN-CVE-2012-2582

  • otrs openSUSE Tumbleweed 3.3.14-37.1

opensuse advisories openSUSE-SU-2024:10073-1

Timeline

  1. First public exploit (EDB-20359)
  2. Published

Exploit prediction

4.20% chance of exploitation in the next 30 days, higher than 91% of all scored CVEs (FIRST EPSS, 2026-11-09).

Exploits and checks

  • EDB-20359 OTRS Open Technology Real Services 3.1.4 - Persistent Cross-Site Scripting webapps, 2012-08-08
  • kb.cert.org http://www.kb.cert.org/vuls/id/582879 referenced PoC, tagged "exploit" by a source, unverified

CVSS scores

assigned by version score vector
NVD 2.0 4.3 AV:N/AC:M/Au:N/C:N/I:P/A:N

Classification

Weakness
  • CWE-79 Improper Neutralization of Input During Web Page Generation

References

Sources

Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.