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Fencer Intel
medium 6.5

CVE-2013-3551 json

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, a…

published 6y ago modified 4mo ago also EUVD-2013-3486

cvss
6.5
version 3.1, NVD
cisa kev
Not listed
not in CISA's catalog
epss
1.6%
EPSS 1.6% chance of exploitation in 30 days, percentile 75%
public exploits
0
none known

Summary

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

Patch / fix

  • otrs otrs 3.0.20, 3.1.16, 3.2.7
  • otrs otrs_itsm 3.0.8, 3.1.9, 3.2.5
  • otrs2 Debian 11 3.2.7-1

debian advisories DEBIAN-CVE-2013-3551

  • otrs openSUSE Tumbleweed 3.3.14-37.1

opensuse advisories openSUSE-SU-2024:10073-1

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Exploit prediction

1.58% chance of exploitation in the next 30 days, higher than 75% of all scored CVEs (FIRST EPSS, 2026-11-09).

CVSS scores

assigned by version score vector
NVD 3.1 6.5 CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
NVD 2.0 4.0 AV:N/AC:L/Au:S/C:P/I:N/A:N

Classification

Weakness
  • CWE-200 Exposure of Sensitive Information to an Unauthorized Actor

References

Sources

Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.