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Fencer Intel
high 8.8

CVE-2013-4717 json

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x b…

published 5y ago modified 4mo ago also EUVD-2013-4568

cvss
8.8
version 3.1, NVD
cisa kev
Not listed
not in CISA's catalog
epss
1.3%
EPSS 1.3% chance of exploitation in 30 days, percentile 71%
public exploits
0
none known

Summary

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.

Patch / fix

  • otrs2 Debian 11 3.2.9-1

debian advisories DEBIAN-CVE-2013-4717

  • otrs openSUSE Tumbleweed 3.3.14-37.1

opensuse advisories openSUSE-SU-2024:10073-1

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Exploit prediction

1.32% chance of exploitation in the next 30 days, higher than 71% of all scored CVEs (FIRST EPSS, 2026-11-09).

CVSS scores

assigned by version score vector
NVD 3.1 8.8 CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
NVD 2.0 6.5 AV:N/AC:L/Au:S/C:P/I:P/A:P

Classification

Weakness
  • CWE-89 Improper Neutralization of Special Elements used in an SQL Command

References

Sources

Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.