Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) ITSM 3.0.x before 3.0.9, 3.1.x before 3.1.10, and 3.2.x befor…

published 2021-08-09 5y ago modified 2026-06-16 4mo ago also EUVD-2013-4569

cvss: 5.4; version 3.1, NVD
cisa kev: Not listed; not in CISA's catalog
epss: 0.7%; EPSS 0.7% chance of exploitation in 30 days, percentile 52%
public exploits: 0; none known

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) ITSM 3.0.x before 3.0.9, 3.1.x before 3.1.10, and 3.2.x before 3.2.7 allows remote authenticated users to inject arbitrary web script or HTML via an ITSM ConfigItem search.

Patch / fix

distros 1 links 1

otrs openSUSE Tumbleweed 3.3.14-37.1

opensuse advisories openSUSE-SU-2024:10073-1

web.archive.org/web/20130817120539/http://www.otrs.com/de/open-source/comm… advisory

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Exploit prediction

0.67% chance of exploitation in the next 30 days, higher than 52% of all scored CVEs (FIRST EPSS, 2026-11-09).

CVSS scores

assigned by	version	score	vector
NVD	3.1	5.4	CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
NVD	2.0	3.5	AV:N/AC:M/Au:S/C:N/I:P/A:N

Classification

Weakness

CWE-79 Improper Neutralization of Input During Web Page Generation

References

web.archive.org /web/20130817120539/http://www.otrs.com/de/open-source/community-news/security-advisories/security-advisory-20
patch, vendor-advisory

Sources

CVE List CVE-2013-4718
NVD CVE-2013-4718

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