Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketP…

published 2014-02-04 12y ago modified 2026-06-17 4mo ago also EUVD-2014-1768

cvss: 6.8; version 2.0, NVD
cisa kev: Not listed; not in CISA's catalog
epss: 1.5%; EPSS 1.5% chance of exploitation in 30 days, percentile 74%
public exploits: 0; none known

Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.

Patch / fix

distros 1 links 4

otrs2 Debian 11 3.3.4-1

debian advisories DEBIAN-CVE-2014-1694

github.com/OTRS/otrs@6f324aa commit
github.com/OTRS/otrs@92f4172 commit
github.com/OTRS/otrs@ca2c339 commit
otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interface advisory

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Exploit prediction

1.48% chance of exploitation in the next 30 days, higher than 74% of all scored CVEs (FIRST EPSS, 2026-11-09).

Exploits and checks

github.com https://github.com/OTRS/otrs/commit/6f324aaf8647729d509eebf063a0181f9f9196f7 referenced PoC, tagged "exploit" by a source, unverified
github.com https://github.com/OTRS/otrs/commit/92f417277f43832f1a0462f2485fe1fd3fd52312 referenced PoC, tagged "exploit" by a source, unverified
github.com https://github.com/OTRS/otrs/commit/ca2c3390fd60d9a3f810ed2c22cbc2c193457b77 referenced PoC, tagged "exploit" by a source, unverified

CVSS scores

assigned by	version	score	vector
NVD	2.0	6.8	AV:N/AC:M/Au:N/C:P/I:P/A:P

Classification

Weakness

CWE-352 Cross-Site Request Forgery

References

github.com /OTRS/otrs/commit/6f324aaf8647729d509eebf063a0181f9f9196f7
exploit, patch
github.com /OTRS/otrs/commit/92f417277f43832f1a0462f2485fe1fd3fd52312
exploit, patch
github.com /OTRS/otrs/commit/ca2c3390fd60d9a3f810ed2c22cbc2c193457b77
exploit, patch
otrs.com /security-advisory-2014-01-csrf-issue-customer-web-interface
patch, vendor-advisory
debian.org /security/2014/dsa-2867
vendor-advisory
secunia.com /advisories/56655
third-party-advisory, vendor-advisory
secunia.com /advisories/56644
third-party-advisory, vendor-advisory
osvdb.org /102632
vdb-entry
openwall.com /lists/oss-security/2014/01/29/15
mailing-list
otrs.com /release-notes-otrs-help-desk-3-3-4
openwall.com /lists/oss-security/2014/01/29/7
mailing-list
bugs.otrs.org /show_bug.cgi?id=10099

Sources

CVE List CVE-2014-1694
NVD CVE-2014-1694

Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.