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Fencer Intel
medium 6.5

CVE-2017-16854 json

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in…

published 8y ago modified 4mo ago also EUVD-2017-8028

cvss
6.5
version 3.0, NVD
cisa kev
Not listed
not in CISA's catalog
epss
1.5%
EPSS 1.5% chance of exploitation in 30 days, percentile 74%
public exploits
0
none known

Summary

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

Patch / fix

  • otrs2 Debian 11 6.0.2-1

debian advisories DEBIAN-CVE-2017-16854

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Exploit prediction

1.49% chance of exploitation in the next 30 days, higher than 74% of all scored CVEs (FIRST EPSS, 2026-11-09).

CVSS scores

assigned by version score vector
NVD 3.0 6.5 CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
NVD 2.0 4.0 AV:N/AC:L/Au:S/C:P/I:N/A:N

Classification

Weakness
  • CWE-200 Exposure of Sensitive Information to an Unauthorized Actor

References

Sources

Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.