Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL b…

published 2018-11-11 7y ago modified 2026-06-17 4mo ago also EUVD-2018-10853

cvss: 4.8; version 3.0, NVD
cisa kev: Not listed; not in CISA's catalog
epss: 0.7%; EPSS 0.7% chance of exploitation in 30 days, percentile 52%
public exploits: 0; none known

Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.

Patch / fix

fixed in 1 distros 1 links 1

otrs open_ticket_request_system 4.0.33, 5.0.31

otrs2 Debian 11 6.0.1-1

debian advisories DEBIAN-CVE-2018-19141

community.otrs.com/security-advisory-2018-09-security-update-for-otrs-framewo… advisory

Is CVE-2018-19141 in your stack? Fencer shows which of your repositories are affected as soon as an advisory lands, and opens the fix as a pull request.

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Exploit prediction

0.67% chance of exploitation in the next 30 days, higher than 52% of all scored CVEs (FIRST EPSS, 2026-11-09).

CVSS scores

assigned by	version	score	vector
NVD	3.0	4.8	CVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N
NVD	2.0	3.5	AV:N/AC:M/Au:S/C:N/I:P/A:N

Classification

Weakness

CWE-79 Improper Neutralization of Input During Web Page Generation

References

community.otrs.com /security-advisory-2018-09-security-update-for-otrs-framework/
patch, vendor-advisory
lists.debian.org /debian-lts-announce/2018/11/msg00028.html
mailing-list, third-party-advisory

Sources

CVE List CVE-2018-19141
NVD CVE-2018-19141

Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.