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Fencer Intel
low 3.5

CVE-2019-18179 json

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x thr…

published 6y ago modified 4mo ago also EUVD-2019-7984

cvss
3.5
version 3.0, CNA
cisa kev
Not listed
not in CISA's catalog
epss
1.6%
EPSS 1.6% chance of exploitation in 30 days, percentile 75%
public exploits
0
none known

Summary

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

Patch / fix

  • otrs2 Debian 11 6.0.24-1

debian advisories DEBIAN-CVE-2019-18179

  • otrs Package Hub 15 SP2 6.0.29-bp152.2.8.1
  • otrs Package Hub 15 SP2, Package Hub 15 SP1, openSUSE Leap 15.2 +1 more 6.0.29-bp152.2.5.4
  • otrs Package Hub 15 SP1, Package Hub 15, openSUSE Leap 15.1 5.0.42-bp151.3.3.1

opensuse advisories openSUSE-SU-2020:1509-1openSUSE-SU-2020:1475-1openSUSE-SU-2020:0551-1

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Exploit prediction

1.59% chance of exploitation in the next 30 days, higher than 75% of all scored CVEs (FIRST EPSS, 2026-11-09).

CVSS scores

assigned by version score vector
CNA 3.0 3.5 CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:R
NVD 3.1 4.3 CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
CNA 3.0 3.5 CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
NVD 2.0 4.0 AV:N/AC:L/Au:S/C:P/I:N/A:N

References

Sources

Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.