CVE-2019-9752 json
An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4.
published 2019-03-13 7 y ago modified 2026-06-17 4 mo ago also EUVD-2019-19115
- cvss
- 5.4
- version 3.1, NVD
- cisa kev
- Not listed
- not in CISA's catalog
- epss
- 1.1%
- EPSS 1.1% chance of exploitation in 30 days, percentile 64%
- public exploits
- 0
- none known
Summary
An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm.
Patch / fix
- otrs otrs 5.0.34, 6.0.16, 7.0.4
- otrs2 Debian 11 6.0.16-1
debian advisories DEBIAN-CVE-2019-9752
- otrs Package Hub 15 SP2 6.0.29-bp152.2.8.1
- otrs Package Hub 15 SP2, Package Hub 15 SP1, openSUSE Leap 15.2 +1 more 6.0.29-bp152.2.5.4
- otrs Package Hub 15 SP1, Package Hub 15, openSUSE Leap 15.1 5.0.42-bp151.3.3.1
opensuse advisories openSUSE-SU-2020:1509-1openSUSE-SU-2020:1475-1openSUSE-SU-2020:0551-1
Exploit prediction
1.06% chance of exploitation in the next 30 days, higher than 64% of all scored CVEs (FIRST EPSS, 2026-11-09).
CVSS scores
| assigned by | version | score | vector |
|---|---|---|---|
| NVD | 3.1 | 5.4 | CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N |
| NVD | 2.0 | 3.5 | AV:N/AC:M/Au:S/C:N/I:P/A:N |
Classification
- Weakness
-
- CWE-79 Improper Neutralization of Input During Web Page Generation
References
-
community.otrs.com
/security-advisory-2019-01-security-update-for-otrs-framework
patch, vendor-advisory
-
lists.opensuse.org
/opensuse-security-announce/2020-04/msg00038.html
vendor-advisory, mailing-list, third-party-advisory
-
lists.opensuse.org
/opensuse-security-announce/2020-09/msg00066.html
vendor-advisory, mailing-list, third-party-advisory
-
lists.opensuse.org
/opensuse-security-announce/2020-09/msg00077.html
vendor-advisory, mailing-list, third-party-advisory
-
lists.debian.org
/debian-lts-announce/2019/03/msg00023.html
mailing-list, third-party-advisory
Sources
- CVE List CVE-2019-9752
- NVD CVE-2019-9752
Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.