CVE-2019-9753 json
An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5.
published 2019-06-03 7 y ago modified 2026-06-17 4 mo ago also EUVD-2019-19116
- cvss
- 3.5
- version 3.0, CNA
- cisa kev
- Not listed
- not in CISA's catalog
- epss
- 0.9%
- EPSS 0.9% chance of exploitation in 30 days, percentile 59%
- public exploits
- 0
- none known
Summary
An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.
Patch / fix
- otrs otrs 7.0.5
Exploit prediction
0.87% chance of exploitation in the next 30 days, higher than 59% of all scored CVEs (FIRST EPSS, 2026-11-09).
CVSS scores
| assigned by | version | score | vector |
|---|---|---|---|
| CNA | 3.0 | 3.5 | CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:R |
| CNA | 3.0 | 3.5 | CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N |
| NVD | 3.0 | 4.3 | CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N |
| NVD | 2.0 | 4.0 | AV:N/AC:L/Au:S/C:P/I:N/A:N |
Classification
- Weakness
-
- CWE-200 Exposure of Sensitive Information to an Unauthorized Actor
References
-
community.otrs.com
/security-advisory-2019-03-security-update-for-otrs-framework
patch, vendor-advisory
Sources
- CVE List CVE-2019-9753
- NVD CVE-2019-9753
Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.