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Fencer Intel
high 7.5

CVE-2020-11463 json

An issue was discovered in Deskpro before 2019.8.0.

published 6y ago modified 4mo ago also EUVD-2020-3817

cvss
7.5
version 3.1, NVD
cisa kev
Not listed
not in CISA's catalog
epss
1.8%
EPSS 1.8% chance of exploitation in 30 days, percentile 78%
public exploits
0
none known

Summary

An issue was discovered in Deskpro before 2019.8.0. The /api/email_accounts endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve cleartext credentials of all helpdesk email accounts, including incoming and outgoing email credentials. This enables an attacker to get full access to all emails sent or received by the system including password reset emails, making it possible to reset any user's password.

Patch / fix

  • deskpro deskpro 2019.8.0

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Exploit prediction

1.83% chance of exploitation in the next 30 days, higher than 78% of all scored CVEs (FIRST EPSS, 2026-11-09).

Exploits and checks

  • blog.redforce.io https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/ referenced PoC, tagged "exploit" by a source, unverified

CVSS scores

assigned by version score vector
NVD 3.1 7.5 CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
NVD 2.0 5.0 AV:N/AC:L/Au:N/C:P/I:N/A:N

Classification

Weakness

References

Sources

Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.