Skip to content
Fencer Intel
low 3.5

CVE-2020-1767 json

Possible to send drafted messages as wrong agent

published 6y ago modified 4mo ago also EUVD-2020-12593

cvss
3.5
version 3.1, CNA
cisa kev
Not listed
not in CISA's catalog
epss
1.2%
EPSS 1.2% chance of exploitation in 30 days, percentile 68%
public exploits
0
none known

Summary

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Patch / fix

  • otrs2 Debian 11 6.0.25-1

debian advisories DEBIAN-CVE-2020-1767

Is CVE-2020-1767 in your stack? Fencer shows which of your repositories are affected as soon as an advisory lands, and opens the fix as a pull request.

Check with Fencer

Exploit prediction

1.20% chance of exploitation in the next 30 days, higher than 68% of all scored CVEs (FIRST EPSS, 2026-11-09).

CVSS scores

assigned by version score vector
CNA 3.1 3.5 CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
NVD 3.1 4.3 CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
NVD 2.0 3.5 AV:N/AC:M/Au:S/C:N/I:P/A:N

Affected products

  • OTRS AG ((OTRS)) Community Edition
  • OTRS AG OTRS

References

Sources

Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.