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Fencer Intel
medium 4.3

CVE-2020-1779 json

Dynamic templates reveal sensitive data when OTRS tags are used

published 5y ago modified 4mo ago also EUVD-2020-12605

cvss
4.3
version 3.1, CNA
cisa kev
Not listed
not in CISA's catalog
epss
1.0%
EPSS 1.0% chance of exploitation in 30 days, percentile 63%
public exploits
0
none known

Summary

When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.

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Exploit prediction

1.02% chance of exploitation in the next 30 days, higher than 63% of all scored CVEs (FIRST EPSS, 2026-11-09).

CVSS scores

assigned by version score vector
CNA 3.1 4.3 CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N
NVD 3.1 4.9 CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N
NVD 2.0 4.0 AV:N/AC:L/Au:S/C:P/I:N/A:N

Affected products

  • OTRS AG OTRSTicketForms

Classification

Weakness
  • CWE-200 Exposure of Sensitive Information to an Unauthorized Actor

References

Sources

Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.