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Fencer Intel
medium 5.4

CVE-2020-3267 json

Cisco Unified Contact Center Express Improper API Authorization Vulnerability

published 6y ago modified 4mo ago also EUVD-2020-24538

cvss
5.4
version 3.0, CNA
cisa kev
Not listed
not in CISA's catalog
epss
0.8%
EPSS 0.8% chance of exploitation in 30 days, percentile 57%
public exploits
0
none known

Summary

A vulnerability in the API subsystem of Cisco Unified Contact Center Express (Unified CCX) could allow an authenticated, remote attacker to change the availability state of any agent. The vulnerability is due to insufficient authorization enforcement on an affected system. An attacker could exploit this vulnerability by authenticating to an affected system with valid agent credentials and performing a specific API call with crafted input. A successful exploit could allow the attacker to change the availability state of an agent, potentially causing a denial of service condition.

Patch / fix

  • cisco unified_contact_center_express 12.5\(1\)

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CISA SSVC

Exploitation
none
Automatable
no
Technical impact
partial
Assessed
last yr.

Exploit prediction

0.81% chance of exploitation in the next 30 days, higher than 57% of all scored CVEs (FIRST EPSS, 2026-11-09).

CVSS scores

assigned by version score vector
CNA 3.0 5.4 CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:L
NVD 3.1 7.1 CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:H
NVD 2.0 5.5 AV:N/AC:L/Au:S/C:N/I:P/A:P

Affected products

  • Cisco Cisco Unified Contact Center Express

Classification

Weakness
  • CWE-285 Improper Authorization
  • CWE-552 Files or Directories Accessible to External Parties

References

Sources

Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.