An unrestricted file copy vulnerability in /UserSelfServiceSettings.jsp in SysAid ITIL 20.4.74 b10 allows a remote authenticated attacker t…

published 2022-01-11 4y ago modified 2026-06-17 4mo ago also EUVD-2021-30834

cvss: 6.5; version 3.1, NVD
cisa kev: Not listed; not in CISA's catalog
epss: 1.5%; EPSS 1.5% chance of exploitation in 30 days, percentile 74%
public exploits: 0; none known

An unrestricted file copy vulnerability in /UserSelfServiceSettings.jsp in SysAid ITIL 20.4.74 b10 allows a remote authenticated attacker to copy arbitrary files on the server filesystem to the web root (with an arbitrary filename) via the tempFile and fileName parameters in the HTTP POST body.

Patch / fix

links 1

github.com/atredispartners/advisories/blob/master/ATREDIS-2022-0001.md advisory

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Exploit prediction

1.51% chance of exploitation in the next 30 days, higher than 74% of all scored CVEs (FIRST EPSS, 2026-11-09).

CVSS scores

assigned by	version	score	vector
NVD	3.1	6.5	CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N
NVD	2.0	6.8	AV:N/AC:L/Au:S/C:N/I:C/A:N

References

github.com /atredispartners/advisories/blob/master/ATREDIS-2022-0001.md
patch, third-party-advisory
sysaid.com /it-service-management-software/incident-management
product
github.com /atredispartners/advisories/blob/master/ATREDIS-2021-0002.md
broken-link

Sources

CVE List CVE-2021-43972
NVD CVE-2021-43972

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