Dynamic field error message is vulnerable to XSS

published 2022-02-07 4y ago modified 2026-06-17 4mo ago also EUVD-2022-15611

cvss: 3.8; version 3.1, CNA
cisa kev: Not listed; not in CISA's catalog
epss: 0.5%; EPSS 0.5% chance of exploitation in 30 days, percentile 43%
public exploits: 0; none known

OTRS administrators can configure dynamic field and inject malicious JavaScript code in the error message of the regular expression check. When used in the agent interface, malicious code might be exectued in the browser. This issue affects: OTRS AG OTRS 7.0.x version: 7.0.31 and prior versions.

Patch / fix

fixed in 1

otrs otrs 7.0.32

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Exploit prediction

0.51% chance of exploitation in the next 30 days, higher than 43% of all scored CVEs (FIRST EPSS, 2026-11-09).

CVSS scores

assigned by	version	score	vector
CNA	3.1	3.8	CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N
NVD	3.1	4.8	CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N
NVD	2.0	3.5	AV:N/AC:M/Au:S/C:N/I:P/A:N

Affected products

OTRS AG OTRS

Classification

Weakness

CWE-79 Improper Neutralization of Input During Web Page Generation

References

otrs.com /release-notes/otrs-security-advisory-2022-01/
vendor-advisory

Sources

CVE List CVE-2022-0473
NVD CVE-2022-0473

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