SMTP Password will be shown in cleartext on some SMTP errors

published 2025-01-27 last yr. modified 2026-06-17 4mo ago also EUVD-2025-3685

cvss: 6.3; version 3.1, CNA
cisa kev: Not listed; not in CISA's catalog
epss: 0.1%; EPSS 0.1% chance of exploitation in 30 days, percentile 3%
public exploits: 0; none known

Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator.

This issue affects:

* OTRS 7.0.X

* OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X

* ((OTRS)) Community Edition: 6.0.x

Products based on the ((OTRS)) Community Edition also very likely to be affected

Is CVE-2025-24389 in your stack? Fencer shows which of your repositories are affected as soon as an advisory lands, and opens the fix as a pull request.

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CISA SSVC

Exploitation: none
Automatable: no
Technical impact: total
Assessed: last yr. (2025-01-27)

Exploit prediction

0.14% chance of exploitation in the next 30 days, higher than 3% of all scored CVEs (FIRST EPSS, 2026-11-09).

CVSS scores

assigned by	version	score	vector
CNA	3.1	6.3	CVSS:3.1/AV:L/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:N

Affected products

OTRS AG OTRS
OTRS AG ((OTRS)) Community Edition

Classification

Weakness

CWE-532 Insertion of Sensitive Information into Log File

References

otrs.com /release-notes/otrs-security-advisory-2025-03/

Sources

CVE List CVE-2025-24389
NVD CVE-2025-24389

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