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Fencer Intel
high 7.1

CVE-2026-40591 json

FreeScout: Improper Authorization in Phone Conversation Creation Enables Cross-Mailbox Hidden Customer Modification

published 6mo ago modified 4mo ago also EUVD-2026-24187

cvss
7.1
version 3.1, CNA
cisa kev
Not listed
not in CISA's catalog
epss
0.2%
EPSS 0.2% chance of exploitation in 30 days, percentile 11%
public exploits
0
none known

Summary

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the phone-conversation creation flow accepts attacker-controlled `customer_id`, `name`, `to_email`, and `phone` values and resolves the target customer in the backend without enforcing mailbox-scoped customer visibility. As a result, a low-privileged agent who can create a phone conversation in Mailbox A can bind the new Mailbox A phone conversation to a hidden customer from Mailbox B and add a new alias email to that hidden customer record by supplying `to_email`. Version 1.8.214 fixes the vulnerability.

Patch / fix

  • freescout freescout 1.8.214

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CISA SSVC

Exploitation
Proof of concept is public
Automatable
no
Technical impact
partial
Assessed
6mo ago

Exploit prediction

0.21% chance of exploitation in the next 30 days, higher than 11% of all scored CVEs (FIRST EPSS, 2026-11-09).

Exploits and checks

  • github.com https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-9ff4-mmhv-x6jp referenced PoC, tagged "exploit" by a source, unverified

CVSS scores

assigned by version score vector
CNA 3.1 7.1 CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N

Affected products

  • freescout-help-desk freescout

Classification

Weakness
  • CWE-639 Authorization Bypass Through User-Controlled Key

References

Sources

Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.

CPEs and fixed versions use Anchore's correction of NVD's data: Added CPE configurations because not yet analyzed by NVD.