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Fencer Intel
high 8.7

CVE-2026-56725 json

Zammad: Denial of Service via OTRS Import Controller

published 4mo ago modified last mo. also EUVD-2026-87220 , GHSA-45cx-9mrq-mmcj

Unreviewed: the maintainers' own advisory

Published by the maintainers on their GitHub repository zammad/zammad. GitHub has not reviewed it into the GitHub Advisory Database, so the affected packages and versions are the maintainers' word. Read the full advisory on GitHub.

cvss
8.7
version 4.0, CNA
cisa kev
Not listed
not in CISA's catalog
epss
0.4%
EPSS 0.4% chance of exploitation in 30 days, percentile 35%
public exploits
0
none known

Summary

Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, summary An unauthenticated request to POST /api/v1/import/otrs/import_check blocks a Zammad request worker for roughly two minutes. The import_check and import_status actions are missing the setup_done_response guard that other actions in the same controller carry, so they execute on fully set-up production instances. The action enters a retry loop against a blank OTRS endpoint, sleeping for 30 s + 45 s between attempts. Impact An unauthenticated remote attacker denies service to a production Zammad instance. Each request costs almost nothing and forces ~115 seconds of server-side blocking. A few requests per second saturate the Puma worker pool. The condition persists as long as the traffic continues. No account, valid import configuration, or target knowledge beyond the hostname is needed. CSRF token is trivially obtained from any prior GET response. This issue is fixed in version 7.0.2.

Patch / fix

  • zammad zammad 7.0.2

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CISA SSVC

Exploitation
none
Automatable
yes
Technical impact
total
Assessed
last mo.

Exploit prediction

0.41% chance of exploitation in the next 30 days, higher than 35% of all scored CVEs (FIRST EPSS, 2026-11-11).

CVSS scores

assigned by version score vector
CNA 4.0 8.7 CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:H/SC:N/SI:N/SA:N
CNA 4.0 8.7 CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

Affected products

  • zammad zammad

Classification

Weakness
  • CWE-306 Missing Authentication for Critical Functionality
  • CWE-400 Uncontrolled Resource Consumption

References

Sources

Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.

The maintainers of zammad/zammad published their own advisory on GitHub. Reviewed sources take precedence over it.

CPEs and fixed versions use Anchore's correction of NVD's data: Added CPE configurations because not yet analyzed by NVD.