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Fencer Intel
high 8.6

CVE-2026-84462 json

Zammad: AI Agent template sanitizer bypass leads to remote code execution

published 3mo ago modified last mo. also EUVD-2026-87245 , GHSA-gp3x-9xm8-rcj6

Unreviewed: the maintainers' own advisory

Published by the maintainers on their GitHub repository zammad/zammad. GitHub has not reviewed it into the GitHub Advisory Database, so the affected packages and versions are the maintainers' word. Read the full advisory on GitHub.

cvss
8.6
version 4.0, CNA
cisa kev
Not listed
not in CISA's catalog
epss
0.3%
EPSS 0.3% chance of exploitation in 30 days, percentile 20%
public exploits
0
none known

Summary

Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2.

Patch / fix

  • zammad zammad 7.1.2

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CISA SSVC

Exploitation
none
Automatable
no
Technical impact
total
Assessed
last mo.

Exploit prediction

0.28% chance of exploitation in the next 30 days, higher than 20% of all scored CVEs (FIRST EPSS, 2026-11-11).

CVSS scores

assigned by version score vector
CNA 4.0 8.6 CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N
CNA 4.0 8.6 CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

Affected products

  • zammad zammad

Classification

Weakness
  • CWE-20 Improper Input Validation
  • CWE-94 Improper Control of Generation of Code
  • CWE-1336 Improper Neutralization of Special Elements Used in a Template Engine

References

Sources

Fencer Intel keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.

The maintainers of zammad/zammad published their own advisory on GitHub. Reviewed sources take precedence over it.

CPEs and fixed versions use Anchore's correction of NVD's data: Added CPE configurations because not yet analyzed by NVD.